Privacy Policy
Last updated: 24 February 2026
One Global Dental Specialists Inc. ("One Global Dental", "we", "our", or "us") is committed to protecting the privacy and confidentiality of our patients, website visitors, and other individuals whose personal data we process. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, submit information through our online forms, or otherwise interact with us. It applies to our clinic located in Bonifacio Global City (BGC), Taguig, Philippines and to all online properties that link to this Privacy Policy.
By accessing or using our website or by providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We process personal data in accordance with applicable Philippine data privacy laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as may be amended from time to time.
1. Information We Collect
We collect personal data that you voluntarily provide to us, as well as certain information that is automatically collected when you use our website.
1.1 Information you provide directly
When you complete our online booking, inquiry, or contact forms, communicate with us via email, SMS, messaging apps, or phone, or otherwise interact with us, we may collect the following types of personal data:
- Basic identification details (such as your full name).
- Contact information (such as your mobile number, landline number, and email address).
- Appointment preferences (such as preferred date, time, and dentist).
- Dental concerns and related information that you choose to share (such as reason for visit, type of treatment you are interested in, pain level, or previous dental history as you describe it).
- Other information that you voluntarily provide in free-text fields or during your communications with us.
In the context of clinical care, we may also collect and maintain sensitive personal and health information as part of your patient record. Such information is handled with heightened safeguards and used strictly for purposes related to your diagnosis, treatment, and ongoing care in accordance with professional standards and applicable laws.
1.2 Information collected automatically
When you access or use our website, we and our service providers may automatically collect certain technical and usage information, which may be considered personal data under applicable laws. This may include:
- IP address, device identifiers, browser type, operating system, and device information;
- Pages visited, links clicked, time and date of visits, time spent on pages, and other website usage data;
- Referring URLs and information about how you arrived at our website;
2. Advertising, Remarketing, and Measurement
We use advertising, remarketing, and measurement tools to better understand how people use our website and to show relevant ads about our services to individuals who may be interested in them. For these purposes, we and certain third-party vendors collect and use information, cookies, and other tracking technologies.
In particular, third-party vendors, including Meta/Facebook and Google, may use cookies, web beacons, pixels, and similar tracking technologies to collect or receive information from our website and from other websites or apps across the internet, and use that information to provide measurement services and to target advertisements based on your interests and previous interactions with our website or ads. This may include showing you our ads on platforms such as Facebook, Instagram, Google Search, YouTube, and across the Google Display Network or other partner sites.
The information collected for advertising and measurement purposes is typically aggregated and/or pseudonymised. We do not use these tools to access or disclose your clinical records or sensitive health information for advertising. Instead, they help us understand which of our marketing efforts are effective and how we can better reach individuals who may benefit from our dental services.
3. How We Use Your Data
We use the personal data we collect for the following purposes, as permitted by applicable law:
- To review and respond to your inquiries, appointment requests, and messages;
- To schedule, confirm, and manage appointments and follow-up visits;
- To send you necessary transactional communications related to your care, such as appointment confirmations, reminders, instructions, treatment-related updates, and billing notices via SMS, phone calls, email, or messaging apps;
- To maintain accurate and up-to-date patient records and to provide safe, appropriate, and high-quality dental care;
- To operate, maintain, and improve our website, online forms, and patient communication systems;
- To conduct analytics, reporting, and measurement of website traffic, campaign performance, and audience engagement;
- To run marketing and remarketing campaigns aimed at individuals who may reasonably be interested in our services, including personalized or interest-based advertising (subject to your preferences and opt-out rights);
- To comply with legal and regulatory obligations, enforce our terms and policies, and protect our rights, safety, and property, as well as that of our patients and staff.
4. Data Protection and Sharing
We take the security and confidentiality of your personal data seriously. We implement appropriate organizational, physical, and technical safeguards designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These safeguards include, among others, role-based access controls, encryption and secure transmission where appropriate, secure storage in our clinic systems and customer relationship management (CRM) platforms, and regular review of our security measures.
We do not sell, rent, or trade your personal data to unauthorized third parties. We may share your data only with the following categories of recipients, and only to the extent necessary for the purposes described in this Privacy Policy:
- Authorized clinic personnel and dental professionals involved in your care;
- Service providers who support our operations (such as CRM providers, appointment and communication platforms, IT and hosting providers, analytics and advertising partners) under appropriate data processing agreements and confidentiality obligations;
- Regulatory authorities, government agencies, law enforcement, or other parties when required by law, court order, or legal process, or when necessary to protect our rights, safety, or property, or that of our patients and staff.
Where we engage third-party service providers, we require them to handle your personal data in a manner consistent with this Privacy Policy and applicable data privacy laws, and to use it only for the purposes for which it was shared.
5. Your Rights and Choices
Under applicable data privacy laws, you may have certain rights in relation to your personal data, subject to limitations and exceptions under the law. These may include the right to:
- Be informed about how your personal data is collected and used;
- Request access to the personal data we hold about you;
- Request correction or updating of inaccurate or incomplete data;
- Request deletion or blocking of your personal data where legally permissible;
- Object to or withdraw consent to certain processing activities, including direct marketing;
- Lodge a complaint with the National Privacy Commission or other relevant authority if you believe your data privacy rights have been violated.
Opting out of targeted advertising and analytics
You can manage your preferences and opt out of certain advertising and measurement activities in several ways, including:
- Adjusting your browser settings to block or delete cookies (note that this may affect certain website features);
- Using the ad settings and privacy controls available on platforms such as Google and Meta/Facebook (for example, Google Ads Settings and Meta Ad Preferences);
- Visiting industry opt-out tools where available in your region, such as those offered by the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI), where applicable.
If you wish to opt out of receiving promotional SMS messages, emails, or other direct marketing communications from us, you may follow the unsubscribe instructions included in those communications or contact us directly using the details in the Contact Information section below. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your appointments, treatment, or other transactions with us.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and as may be reasonably necessary to comply with legal, regulatory, and professional obligations, resolve disputes, and enforce our agreements. Clinical records are retained in accordance with applicable health regulations and professional standards. When personal data is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise render it unusable or irrecoverable.
7. Updates to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will post the updated Privacy Policy on this page and, where appropriate, notify you through other means. The "Last updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, or if you wish to exercise your rights in relation to your personal data, you may contact us using the details below:
One Global Dental Specialists Inc.
Bonifacio Global City (BGC), Taguig
Metro Manila, Philippines
Email: [email protected]
Phone: +63 919 525 9751
Please include your full name and contact details in your communication so that we can verify your identity and respond to your request as efficiently as possible.
One Global Dental Specialists Inc.
Address:
Unit 204 C2 Building, 7th Avenue, Bonifacio High Street, BGC, Taguig City.
Phone: +63 919 525 9751
Email: [email protected]